Hi I'm Sam

Morning Kick-Off: Yoga, Breakfast & A Clear Head

My day usually starts with a yoga session to reset and get focused before things get busy. After that, it's breakfast and either a strong coffee or a cup of ginseng, depending on how energetic I'm feeling! By this point, I'm ready to join our daily stand-up with the DevSecOps and Infrastructure teams. It's a quick but important touchpoint where we run through priorities, discuss any overnight alerts, and make sure we're aligned on what needs our attention most.

Setting the Pace: Reviewing Workloads & Service Desk Tasks

Once the stand-up wraps up, I spend some time reviewing our service desk tickets and checking my inbox. This helps me understand what's come in, what needs urgent action, and how best to prioritise my workload for the day.

Midday Recharge: A Quick Reset

Around lunchtime, I usually step away for a short break to regroup. Whether it's grabbing something to eat, catching some fresh air, or chatting with teammates, it's a good moment to reset before diving into the afternoon's activities.

BAU Rhythm: Monitoring, Fixing & Communicating

A big part of my role revolves around the consistent, every day running of our systems. This includes proactive monitoring and analysing performance, investigating alerts, and resolving any technical issues that crop up. There's a mix of hands-on problem-solving and collaboration, whether that's supporting colleagues or updating stakeholders on progress. Keeping communication clear and timely is essential to making sure everyone stays informed and the business continues to run smoothly.